Call-centre Booking

Quotations and bookings can be speedily provided by reservations staff using the in-house booking system.

Users can:

• Easily retrieve sample or brochured itineraries as the basis of a new booking or create tailor-made itineraries from scratch
• Combine holiday elements from the internal product database with external sources e.g. airline GDS, bed banks via XML links
• Quickly provide quotations for even the most complex itineraries
• Save arrangements as a quotation, option or booking
• Retrieve and process existing quotations and bookings by a variety of criteria as well as reference number
• View margin information and make competitive adjustments to selling prices if required
• Link bookings to existing customer information
• Book arrangements with suppliers using allocations, automatic requests and XML links